FAQ

Everything you need to know

help

Is the lining real silk?

No — it's a smooth polyester satin. Satin gives your hair the same low-friction surface that makes silk popular, is easy to care for and keeps the price fair.

One size fits most adults. The thick knit is stretchy, with room for curls, braids and protective styles. Laid flat it measures approx. 20.3 cm wide and 22.8 cm tall.

Buy 2 beanies and save 15%, or 3 or more and save 20%. Mix colours however you like — the discount is applied automatically in your cart.

Orders ship within 1–2 business days and arrive within 3–8 business days. Shipping is free on orders over €10, and you'll get a tracking link by email as soon as your order ships.

Yes — you can withdraw from your purchase within 14 days of delivery. Just email us with your order number. Full details are in our refund policy.

Hand wash cold with a mild detergent, gently squeeze out the water (don't wring), reshape and lay flat to dry. Keep away from direct heat.

We ship across the EU and to the UK, Switzerland, Norway, the USA, Canada, Australia, New Zealand and more. Shipping is €5 on orders under €10 and free on everything above. Orders outside the EU may be subject to import duties.

As soon as your order ships you'll receive an email with your tracking number. You can follow your parcel on our Track your order page.

An optional €1.95 add-on in your cart. If your protected parcel is lost, stolen or arrives damaged, we send a free replacement or refund you — quickly and without hassle. Your statutory rights are not affected.

Email us at veloura@ds3-ecom.com or use our contact form — we reply within 1–2 business days.