FAQ
Everything you need to know
Is the lining real silk?
Is the lining real silk?
No — it's a smooth polyester satin. Satin gives your hair the same low-friction surface that makes silk popular, is easy to care for and keeps the price fair.
Will it fit me?
Will it fit me?
One size fits most adults. The thick knit is stretchy, with room for curls, braids and protective styles. Laid flat it measures approx. 20.3 cm wide and 22.8 cm tall.
How do the bundle discounts work?
How do the bundle discounts work?
Buy 2 beanies and save 15%, or 3 or more and save 20%. Mix colours however you like — the discount is applied automatically in your cart.
How long does shipping take?
How long does shipping take?
Orders ship within 1–2 business days and arrive within 3–8 business days. Shipping is free on orders over €10, and you'll get a tracking link by email as soon as your order ships.
Can I return it?
Can I return it?
Yes — you can withdraw from your purchase within 14 days of delivery. Just email us with your order number. Full details are in our refund policy.
How do I wash it?
How do I wash it?
Hand wash cold with a mild detergent, gently squeeze out the water (don't wring), reshape and lay flat to dry. Keep away from direct heat.
Do you ship to my country?
Do you ship to my country?
We ship across the EU and to the UK, Switzerland, Norway, the USA, Canada, Australia, New Zealand and more. Shipping is €5 on orders under €10 and free on everything above. Orders outside the EU may be subject to import duties.
Where is my order?
Where is my order?
As soon as your order ships you'll receive an email with your tracking number. You can follow your parcel on our Track your order page.
What is Shipping Protection?
What is Shipping Protection?
An optional €1.95 add-on in your cart. If your protected parcel is lost, stolen or arrives damaged, we send a free replacement or refund you — quickly and without hassle. Your statutory rights are not affected.
How can I contact you?
How can I contact you?
Email us at veloura@ds3-ecom.com or use our contact form — we reply within 1–2 business days.